Job Vacancy at Shoretel, Inc.

Reseller Support Program Manager
Sunnvale, CA - HQ

Description :

• This position is responsible for developing the requirements, operating plans, schedules, resources, risk and mitigation plans, communications, operations and escalations from services perspective through out the lifecycle of resell relationship with third party vendors.

• As the ShoreTel Global Services (GS) representative to the resell products release team, you will provide technical leadership and project management services for resell products to ensure tracking and maintain visibility of all deliverables to exceed service level agreement.

• In addition, you may lead teams to deliver new services offerings, initiatives that scale services, improve customer satisfaction, increase profitability, and enhance the organization’s efficiencies.

Job Responsibility :

• Develop and implement Global Services Plan for resell products
• Manage resell products related services and escalations
• Foster collaborative environment across functional teams and resell vendors
• Effective meeting management and on-time publishing of meeting minutes
• Keep management aware of project status, critical paths, and associate risks
• Providing weekly reviews of resell product projects.
• Process improvement and development?


Requirements :

• BA/BS degree required; advanced degree a plus.
• Results-driven, execution-focused, seasoned professional who can work independently.
• Ability to exercise solid judgment within broadly defined practices and police.
• Ability to successfully perform as both an effective team member and leader in a fast-paced environment. Acts to promote collaborative team environment within projects.
• React positively to change, cooperating readily with revised methods and priorities.
• 5 – 8 years working experience with Resell Program Management or related fields required; Services tools experience a plus.
• Technical and Customer Support Background Required (in networking or telecommunication field preferred).
• Excellent Project Management and organizational skills.
• International experience is a definite plus.

How To Apply :

To apply for this position, please send your resume and cover letter to hr@shoretel.com