Title: Technical Program Manager
Location: Mountain View, CA
Travel: Yes
Carrier IQ is a privately held company headquartered in Mountain View, California and backed by some of the world’s leading venture capital companies.
Carrier IQ solutions address the needs of Mobile Network Operators, Mobile Virtual Network Operators, Enterprises, Content Providers and Device OEMs to provide higher quality services and products to their end customers. Carrier IQ offers customer-centric business optimization solutions that enable operators to significantly improve customer retention, revenue generation, voice & data service quality, time to service, customer satisfaction, total cost of ownership and service investment risk. Carrier IQ solutions deliver critical information to the operators’ decision makers across key business units and divisions. This enables the mobile operators, Device OEM’s and Content Providers to enhance their strategic, tactical and operational decisions.
Carrier IQ solutions combine device-resident software and server-side business analytics applications to provide actionable intelligence on end user customer experience, performance and service quality. The embedded device agents are currently shipped on more than 16 million devices across numerous device manufacturers and models. The solution can be deployed across multiple wireless technologies (i.e. CDMA2000, GSM, UMTS/WCDMA, WiFi) and device types (i.e. feature phones, smart phones, PDAs, data cards).
Overview:
Skills/Experience:
• The OEM integration project manager will help drive activities at CarrierIQ and at each of the OEMs to ensure that the applicable devices are performing as needed. This will include regular interactions and providing status to both the OEMs and to the applicable carriers. The project manager is the primary person to identify and track any necessary actions, to communicate problems and risks, and to escalate when necessary. This person is the grease that keeps all the moving parts moving well together.
Duties:
• Act as central point of contact for handset manufacturers on a day-to-day basis, for all but technical integration support activities handled by the integration engineer
• Establishes statements of work and reviews/approves contractual agreements.
• Coordinate and plan client product integration and release projects in conjunction with the licensee and CarrierIQ’s integration support team.
• Ensure all customer dependencies are agreed and fulfilled.
• Be responsible for the cost, profit (loss) of the project
• Create and agree upon project related objectives for all assigned permanent employees.
• Monitor performance for all assigned staff.
• Perform ongoing progress reviews with customer.
• Ensure all issues and requests are logged and managed on a timely basis. Ensure prompt escalation both within CarrierIQ and the customer for any issues not resolved.
• Identify and communicate project risks throughout the project lifecycle. Ensure risks are fully evaluated and mitigation actions are in place. Where possible obtain customer acceptance to risks.
• Prepare and review end of project assessment.
• Establishes and communicates change requests for existing projects to customer
• Primary escalation point for technical support issues not being resolved to customers' satisfaction.
• Maintain up to date tracking system which allows CarrierIQ personnel to track and monitor handset projects, including capabilities and release dates
Requirements :
• B.S. / M.S. in Engineering or Computer Science.
• 5-7 years Project Management or Program Management experience managing consumer-grade client software projects/products.
• Experience in managing customer relationships in a post- or pre-sales environment.
• Strong communication skills (Oral, Written, Listening), effective sales/customer communication skills.
• Familiarity with the full project development life cycle, project phase deliverable development, and customer management are required.
• Self-starter, ability to work independently with minimal direction. Problem solver and discerning (able to determine critical vs. non-critical items). Good organizational skills and be capable of multiplexing of tasks. Excellent follow-up and closure skills. Process oriented. Leader as well as team player with ability to foster good working relationships, both internally and externally.
• Familiarity with embedded systems or wireless/telecommunications industry is a plus.
Carrier IQ, Inc, is an equal opportunity employer. All applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or disability.
Please send resume to jobs@carrieriq.com
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