In line with our rapid expansion, we are looking for self-motivated, hardworking and qualified people to join our winning team as :
Associate Service & Support Desk Officer (ICT-SSD)
Responsibilities:
• Assist Services & Support desk Supervisor in managing services support and activities
• Enable the Service Desk to deliver IT support services to customers with high level service of focus on customer service including technical support for desktop / helpdesk support
• To assist the Services Supervisor in all other related duties that pertains to IT Service Group
• Providing the first point of contact for services to the customer
• Providing service to the agreed Service Desk charter, statement of work and SLAs
• Managing Incidents and Service Requests throughout their lifecycle
Requirements:
• Minimum 2 years experience in Service desk environment, or relevant program
• Experience in user support and customer relationship management
• Good manner of communication to customer or users
• Helpdesk support integrity
• Analytical problem solving skills
• Strong reporting and technical writing
If you meet the above-mentioned qualifications, please send your CV, a recent photograph, and supporting documents (please quote the position code on the subject) within two weeks from the date of advertisement to:
hrd.recruitment@indikaenergy.co.id
http://indikaenergy.com/career.php
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