Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions.
Worldwide, we currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, we have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years.
Global Business Continuity Specialist
(National Capital Reg - Pasig)
Ø Responsible for the maintenance and testing of the IT Disaster Recovery Plans and coordination of plan objectives with the continuity plans from the business units
Ø Must coordinate the development and assessment of recovery strategies including backup procedures, record retention, system restoration procedures and high availability solutions
Ø Establish scope and objectives of Disaster Recovery tests at offsite locations and schedule test timing and resources accordingly
Ø Conduct business impact analysis and risk assessments, gap analysis and executive summaries
Ø Design, development, and documentation of business partner business continuity plans
Ø Coordinate yearly business continuity plan AND disaster recovery plan exercises
Ø Develop schedules for training / awareness for business partner associates
Ø Coordinate development of business unit schedules for annual business continuity documentation maintenance and update, exercises, and independent review and validation
Ø Report the business continuity status of business units to executive management
Ø Provide expertise and support to management and business functional areas, as requested, when a business disruption occurs
Ø Function as key coordinator and point of contact during crisis situations – must be available as first-responder and primary point of contact and coordinator during any disaster scenario
Ø Available for international travel at least 25% of the time
Ø May perform other additional duties and responsibilities as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ø The Specialist position requires significant knowledge of business impact analysis, crisis management, business continuity planning, disaster recovery, and a strong understanding of information technology.
Ø Must understand business processes and improvement strategies as well as technology and data dependencies within the IT infrastructure and how they affect recovery strategies.
Ø Must have prior experience creating a business continuity program and managing all aspects of disaster recovery and business continuity planning.
Ø Must be comfortable performing executive-level status briefings
Ø Travel and off-hour on-call support required
Ø Extensive project management skills, especially with IT and security-related projects
Ø Strong verbal/written communications. Must be able to interface and coordinate work efficiently and effectively with business partners and with executive management
Ø Strong analytical, organizational, and decision-making skills
Ø Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates
Ø Must be a leader and a productive team player
Ø Strong understanding of data center operations and critical dependencies
Ø Strong PC skills (Microsoft Office, Word, Excel, PowerPoint, Visio, Project)
Ø A minimum of 5 years experience in the Business Continuity or Emergency Management field and 3 years project management
Ø Certified Business Continuity or Disaster Recovery Planner and PMI Professional Project Manager (PMP) preferred
Ø A four year degree is strongly preferred
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