Reports to Operation Manager
Responsibilities:
• Provide the 1st line support to a mobile operator
• Exposure in first line support with ability to coordinate and escalate problems to the second-line and third-line operational support.
• Perform activity monitoring and do trouble shooting.
Requirements:
• Very good English communication skills, both written and spoken.
• Must have previous data centre experience handling technical calls
• Must understand the concept of customer service and first call resolution
• A strong knowledge in data communications: TCP, Cisco, SS7 Signaling, SS7 over IP, SMPP. UCP
• Knowledge in Mobile networking technologies: SMSC, VMS in GSM, GPRS.
• Minimum 3 years working experience in a Telecom environment with special focus in GSM, GPRS
• Having knowledge and experience in data charging or charging gateway is an advantage.
• Having experience in Database like Oracle Database, Informix or SQL Server is an advantage.
• Having experience in one of Operating system: OpenVMS, UNIX (HP-Ux, Solaris and/or Compaq Tru64-UNIX) is an advantage.
• Must be a customer service oriented individual with good interpersonal skills.
• Good analytical and problem-solving skills.
• Willing to travel and participate on the 24x7 support shift
Please send your comprehensive CV & current Photograph to : ria.harini@acision.com
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