Job Vacancy at TELEDIRECT

Teledirect is part of the WPP group, the world's largest communications group. We provide outsourced call-centre services to the largest multinationals in the finance, telecommunications and IT sectors. Our range of services include customer service, telesales and technical helpdesk. Our other offices in the region are located in Singapore, Hong Kong, Taiwan, Thailand and the Phillipines. Our call centre employs around 300 telemarketers and to aid our expansion, we are looking for individuals with initiative and drive to join our team in our Malaysian office.

Program Manager

The Job:

• Manage a team of telemarketers who will contact resellers in 13 Asian countries
• Set goals, objectives and targets for the team and Manages P&L of the program
• Work with ICT Director and client to identify and develop processes
• Develops and gets client's agreement on communication methods, KPIs, billing methods and other client related activities
• Conducts periodic performance reviews with ICT Director and coordinates with internal teams to provide accurate information to client
• Works with ICT Director and client to seek solutions and ways to continuously improve performance

The Person:

• Candidate must possess a Degree in Business studies/Sales & Marketing or equivalent
• Candidate must have at least 5-8 years working experience with a mix of Sales and marketing preferably in the IT industry.
• Exposed in managing resellers/channels and doing telesales is a strong plus
• Candidate should possess knowledge of Project Management, IT business understanding, telemarketing/sales/channel sales management/process improvement
• Managed a medium-size team with direct responsibility to P&L preferably in a multinational company

Interested candidates may contact us at the following :- Teledirect Telecommerce Sdn Bhd East Block 6th & 7th Floor Wisma Selangor Dredging 142-B Jalan Ampang 50450 Kuala Lumpur Tel : (603) 2176 5783/5619 Fax: (603) 2713 5918 www.teledirect.com.my (5 mins walk from KLCC LRT Station, next to Menara Public Bank) Attractive remuneration and promotional opportunities for successful candidates.