DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL’ s operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the largest air express company in Indonesia, with 90 outlets, 740 employees and is supported by a fleet of 300 vans equipped with radio communications. DHL Express not only delivers documents, packages and freight, but also provides value-added services to its customers through a variety of logistic solutions.
DHL is 100% owned by Deutsche Post World Net.
Quality Control Centre Manager
Responsibilities:
• Formulate and develop contingency plans with all key Operations Management to initiate in the event of a service failure
• Provide clear and consistent direction for issues that are escalated from the management of QCC applications
• Ensure that QCC Analysts are complying to agreed service standards with the management of QCC applications
• Develop, communicate and ensure implementation of Operations Performance Plan in line with Regional Operations objectives and improvement projects
• In conjunction with the functional owners (eg: Customs Clearance) work to identify performance gaps and initiate appropriate corrective and follow up action plans with responsible line and functional management
• Provide Country Management with regular Performance updates which identified actions, changes and investments required to achieve our operational targets
• Respond and communicate to all concerned regarding any breaking news that would affect the country in terms of people, shipments or assets
• Activate the Country Crisis Management Team (CCMT) as and when required
• Maintain and update the Country Crisis Management Framework document as required
• Conduct regular training sessions for facilitation of Crisis Drills on behalf of the country
Requirements:
• Degree or equivalent
• Minimum 29 years old
• At least 5 years experience in operations management, logistics, transportation planning and or analysis or related experience
• At least 2 years experience in a Management capacity
• Experience in implementing change
• Proven project management experience
• Ability to manage multiple programmes/projects under sustained pressure
• Effective analytical problem solving skills, high-level reasoning, listening and decision-making skills, negotiation skills
• Strong Operations process knowledge
• Well-developed planning and organisation skills
• Effective communication skills in English
• ‘Can do’ attitude with a well –balanced sense of perspective, sense of humour
Send your CV to
resourcing.id@dhl.com
No comments :
Post a Comment