DHL has expanded at a phenomenal rate and this continued growth means that we are always looking for new people to embrace the DHL culture. There is a great variety of job opportunities at DHL, with openings in all areas of our Express and Logistics businesses.
Customer Service Agent
Overall Role Purpose:
Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.
Requirements :
* University degree
* 2 years experience in a Customer Contact Centre in a service industry (preferable)
* Experience working in teams
* Excellent telephone technical skills (eg. Order booking system)
* Excellent conflict resolution skills
* Excellent communication in English - spoken and written
* Excellent negotiation and interpersonal skills
* Excellent in Microsoft applications (Word, Excel & Power point)
Please send your resume to resourcing.id@dhl.com
Account Executive
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.
Requirements :
* University degree, preferably in Economics or Business wit broad knowledge of sales
* 3 years experience in sales
* Posses a high level of intelligence , excellence interpersonal and communication skills
* Able to work in a team and has a good organization skills
* Able to manage, develop relationship and negotiate at all levels of management
* Must be innovative, good communication, presentation and analytical skills
* Excellent communication in English - spoken and written
* Excellent in Microsoft applications (Excel,Power point & Words)
* Own car and willing to travel
Please send your resume to resourcing.id@dhl.com
Quality Control Centre Analyst
Overall Role Purpose:
Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality and drive down costs
Requirements :
* University Degree
* 2 years of relevant working experience (preferable)
* Experience in Service Quality (preferable)
* Excellent interpersonal and communication skills
* Excellence communication in English written & spoken, presentation and analytical skills
* Excellent in Microsoft applications (Excel, Access, Power point & Words)
Please send your resume to resourcing.id@dhl.com
Security & Field Support Officer
Overall Role Purpose:
* This position is responsible for the coordination of, and investigations into all security incidents relating to DHL?s assets, personnel and shipments carried by DHL.
* This is a stand-alone position required to work independently of other areas within operations. Investigative work will form a large part of the positions activities and the holder will be required to liaise with police and other law enforcement agencies as well as third party security organizations.
Requirements :
* University degree
* Minimum 5 years in law enforcement agency or equivalent
* Sound investigative record with investigation courses completed
* Strong contact with relevant local government bodies
* Excellent investigative skills
* Excellent communication in English spoken and report writing skills
* Ability to follow up diligently and resolve cases/ issues in a timely and effective manner
* Be a good listener in order to clarify needs.
* Have a good knowledge of databases and related technology
* Ability to collate all necessary information with strong attention to detail
* Readily absorb and keep up to date with new product information, procedures and process flows
* Maintain performance under pressure and be able to respond to deadline and urgent
* Excellent in Microsoft applications (Excel, Access, Power point & Words)
Please send your resume to resourcing.id@dhl.com
Country Global Account Manager
Overall Role Purpose:
Lead the geographic profitability development of designated Multi National Company Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn
from across the DHL network
Requirements :
* Degree in Business (or related discipline)
* 5 years corporate consultative / solution based sales experience in a service-related industry
* Experience in managing and developing accounts of greater than USD1 million per annum
* Excellent communication skills in English, spoken and written and presentation skills
* Networking and interpersonal skills
* Excellent in Microsoft applications (Excel, Power point & Words)
Please send your resume to resourcing.id@dhl.com
Area Sales Manager
Overall Role Purpose:
Ensure sales revenue objectives are met through the management of skills and efforts of the Sales Force. Specific roles within management may entail direct or indirect sales management.
Requirements :
* Degree in Business
* Excellent communication skills in English, spoken and written
* 5 years experience in sales and marketing preferably in the transportation or service industry. A progressive and proven track record of marketing and sales success.
* Experience of building a sales team.
* Experience of business consulting and project management techniques Experience of DHL operations preferred
* Excellent in Microsoft applications (Excel, Power point & Words)
Please send your resume to resourcing.id@dhl.com
MANAGEMENT TRAINEE (MT)
We are looking for ambitious and dynamic individuals with all round capabilities to be part of an exciting and challenging environment where you?ll have space to develop your career and take you up to the DHL path of management excellence.
The role
You will get the opportunity to be part of Management Trainee Team, participating in 12-months Management Trainee Program. You will be exposed to various facets of our organization through project assignments as we groom you towards a successful career opportunity that will let you be at your best.
To excel in this position, you would need to have :
1. Acquired a Degree over the last 12 months from a reputable Universities.
2. Management institutions, preferably in Logistics, Transportation, Business Admin. or Sales & Marketing.
3. Preferably, max one year of working experience with satisfactory rating for the last performance review.
4. And no in disciplinary records.
Or Fresh Graduates from the management schools or universities with min GPA 3.00/4.00.
Other requirements
1. A proven can-do attitude.
2. Demonstrate potential for good leadership.
3. A fast learner, able to quickly grasp, interpret and analyze abstract concepts.
4. Excellent in communication skills and sufficient English proficiency.
5. An outgoing person with good interpersonal skills.
6. Has good computer literacy.
7. Mobile and willing to travel.
Short listed candidates will go through a series of assessment, where only the best will progress to the next stage for final selection.
Please send your resume, application letter to resourcing.id@dhl.com
PROGRAM SUPPORT
Overall Role Purpose :
* Verify and ensure that the services provided by DHL to assigned Global and Multinational Customers (GMNC) customers comply with agreed service levels and are measure against key performance indicator.
* Provide service performance reporting and root cause analysis for assigned GMNC customers.
* Provide functional and analytical support to Program Manager in a proactive and timely manner.
* Identify operational trends and issues and proactively offer recommendations for issue resolutions.
Requirements :
* University degree
* Experience gained in Operations/Customer Services environment is preferred
* Excellent analytical skills and presentation skill
* Effective planning and organizing multiple tasks with deadlines
* Ability to identify structural issue and trend with a complex environment
* Creative, innovative, problem solving thinking
* Excellence communication in English written and spoken
* Excellent in Microsoft applications (Excel, Access, Power point & Words)
Please send your resume, application letter to: resourcing.id@dhl.com
RELATIONSHIP SALES MANAGER
Overall Role Purpose:
Manage and grow the regular sales segment through the management of competencies and activities of a Sales Force Group and established segment sales strategy.
Requirements :
* University degree
* 8 years experience in Field Sales executive/management
* 3 years experience in a similar capacity and preferably in a mid-size organisation of a related industry.
* Experience in building a sales team.
* Consultancy and Project Management skills
* Excellence software skills Sales Forecasting, Word, Excel, PowerPoint, etc.
Please send your resume, application letter to: resourcing.id@dhl.com
SALES SUPPORT
Overall Role Purpose:
Provide direct support to the sales team through various specialized, supportive or administrative duties
Requirements :
* University degree
* 2-3 years experience in related capacity
* Excellent analytical skills and presentation skill
* Effective planning and organizing multiple tasks with deadlines
* Excellence communication in English written and spoken
* Excellent in Microsoft applications (Excel, Access, Power point & Words)
Please send your resume, application letter to: resourcing.id@dhl.com
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