Job Vacancy at SCICOM (MSC) Berhad's

SCICOM is an award-winning Malaysian contact centre outsourcer. We provide customized Business Process Outsourcing (BPO) solutions to our portfolio of clients that consist of multinational companies with global brands by delivering our unique and modular ScicomSourcingSM solutions. We provide our clients and their customers with 'Total Customer Delight', thereby enhancing the customer experience which ultimately translates into increased brand loyalty and advocacy.

SCICOM's focus is Inbound Premier Customer Service, Technical Support and all forms of associated fulfillment. Since our inception in 1997, we have grown rapidly in numbers and currently have operations in Kuala Lumpur, Cyberjaya, Bangalore, India and Tampa,Florida that collectively service our clients customers in as many as 34 countries in 23 languages. Our workforce of over 1000 people consists of nationals from Europe, the Middle East, North Africa, India, South & Far East Asia and the USA.

As part of our expansion plans, we have the following career opportunities :

Specialist - Total Quality Management (TQM)
(Based in Malaysia)

The Position:

Responsible for supporting the Quality of the Operations Team on a day to day basis.

Responsibilities of the Role:

• To accurately score and provide feedback/ coaching sessions for calls and emails for Operations Team Members on a monthly basis.
• Ensure Scoring, Feedback and Coaching sessions adhere completely to agreed methodologies and quality guidelines.
• Collate call/ email monitoring results, analyze and recommend opportunities for continuous improvement on a monthly basis.
• Able to design and assess existing business processes in Operations for continuous improvement.


Requirements for the Role:

• Diploma / Degree holder
• Good command of written and spoken English and Bahasa Indonesia
• Demonstrates effective teamwork and people skills to foster constructive working relationships and actively participate in and contribute to cross-functional teams.
• Proficient in MS Office applications.


The Benefits:

• Attractive salary
• Performance related allowance
• Medical coverage
• Dynamic work culture with active employee relations activities
• Comprehensive training and global career path opportunities


Executive - Technical Support
Based in KUALA LUMPUR, MALAYSIA

The Position :

• You will be required to manage incoming calls from our clients in Indonesia with regards to the handphones. The calls could be enquiries/ complains/ information/ technical support.
• The position will also require you to reply to emails/ faxes from our clients in Indonesia.


The Requirements :

• Diploma in IT/ Degree in any Business discipline or an equivalent professional qualification
• Minimum of 2 years customer support/ technical support, preferably in telecommunications/ IT industry
• Excellent command of Bahasa Indonesia and English language is a must (written and spoken)
• Excellent communication and interpersonal skills
• Knowledge on trouble-shooting and support for PCs is an advantage
• Possess initiative, able to work independently and as a team
• Work experience in a call centre is an added advantage
• Willing to work on shifts
• Available for immediate start
• Female candidates are welcome to apply


The Benefits :

• Monthly salary of RM 2,500.00
• Performance related allowance
• Return air ticket to home country after every 12 months
• Accommodation and medical coverage
• Dynamic work culture with active employee relations activities
• Comprehensive training and global career path opportunities.


Executive - Customer Service
(Based in Malaysia)

(Supporting a multinational telecommunications company)

Responsibilities of the Role:

To support incoming enquiries from Indonesia in relation to telco products and services


Requirements for the Role:

• Possess Degree in any discipline
• Strong communication skills in both written and spoken English and Bahasa Indonesia
• Proficient in Microsoft Office & Windows
• Pleasant tone of voice and good disposition with a positive working attitude
• Dynamic, highly motivated, a result-oriented team player with good interpersonal skills
• Ability to work in a challenging environment
• Able to start work immediately


The Benefits:

• Attractive salary
• Performance related allowance
• Medical coverage
• Dynamic work culture with active employee relations activities
• Comprehensive training and global career path opportunities

Interested applicants are invited to write-in or e-mail us with a comprehensive resume giving full details of academic qualification, work experience, current and expected salary and other personal particulars to:

Human Resources Department
25th Floor, Menara TA One (Letter box 22-80)
22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia

Or alternatively you may also e-mail us at:
careers@scicom.com.my

Only shortlisted candidates will be notified.