The Royal FrieslandCampina Kievit is the specialist in spray dried emulsions and encapsulated food ingredients, with our production locations in Indoneisa, The Netherlands, Germany and also other countries, to be able to support the needs of the international market, worldwide.
We offer a wide range of supreme quality ingredients that add value to beverages, bakery and savoury applications and applications for infant- and mother- nutrition as well as clinical nutrition. Our high-tech encapsulation and application knowledge makes us the best and prefferd partner for the business.
FrieslandCampina Kievit is an operation company of FrieslandCampina, based in Meppel in Northern Holland, and has been in business since 1894.
PT. Kievit Indonesia establish in 2005 to respond the rapidly growth of the demand for its products in Asia.
Manager Global QA
Customer Service Centre (MGA)
• Managing all activities around customer complaints and questionnaires
• Initiating and participating as global QA representative in improvements teams on global quality
• areas for Kievit and/or for FrieslandCampina.
• Stimulate harmonized way of working of Sales/Shipment departments by proposing guidelines,
• procedures and/or standards to optimize Customer Service QA services to customers.
• Manage correct reporting structure of KPI´s for designated processes
• Manage the global QA customer service centre
• Candidate must possess at least a Bachelor's Degree Biotechnology, and Chemistry, Food Technology/Nutrition/Dietetics or equivalent
• At least 8 year(s) of working experience
• Good knowledge about improvement techniques (WCOM, Lean Manufacturing, Six Sigma or others)
• Willing to work out of normal working hours
• Demonstrable knowledge and experience in quality assurance and quality systems such as HACCP, Change Control and ISO
• Customer focus
• Experience in dairy, beverage, or food manufacturer is an advantage
• Has a high quality perception
• Able to think in an analytical way
• Able to work under pressure
• Good communication (both oral and written) and interpersonal skills
• Speak English fluently
• Applicants must be willing to work in Salatiga
Please send your resume to:
PT. Kievit Indonesia
Jl. Merpati No. 1 Mangunsari