DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL's operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the largest air express company in Indonesia, with 90 outlets, 740 employees and is supported by a fleet of 300 vans equipped with radio communications. DHL Express not only delivers documents, packages and freight, but also provides value-added services to its customers through a variety of logistic solutions.
DHL has expanded at a phenomenal rate and this continued growth means that we are always looking for new people to embrace the DHL culture. There is a great variety job opportunities at DHL, with openings in all areas of our Express and Logistics businesses.
Currently we are looking for;
Business Analyst
Responsibilities:
- To establish regular measurement and reporting mechanisms for both internal and external purposes, that accurately assess DHL’s performance toward agreed service standards.
- Recommend/provide input to the Business Services Manager with regard to program management and the necessary actions to ensure that DHL is meeting its service commitments to Global and Advantage Customers or corrective action as required.
- Work with the Project Manager to conduct cost/benefit analysis to identify issues, problems, opportunities and benefits of the projects.
- At an appropriate point, work with Country Global Account Managers and Country Industrial Development Managers in gaining the necessary information and understanding of business opportunities, such that an appropriate solution can then be designed, costed and implemented.
- Draft appropriate SOP’s for all Global and Advantage Customers and present to the Project Manager/Business Services Manager for recommended implementation.
- Other areas of responsibility as the Business Services Manager may deem necessary.
- Undertake appropriate market research in order to assist the Country Industrial Development Managers with the identification and conversion of new business opportunities within the Advantage Customer and Network Buyer sectors.
- Develop new/hybrid service and product solutions in order to meet demands of customers managed by the Commercial Group following endorsement by the Business Services Manager.
- Report monthly on DHL’s performance toward service standards for all Global Multinational customers, together with recommended actions for improvement.
- Assist other staff in the region in identifying service improvements and responding to their requests for performance measurement reporting.
- University degree or Educated to tertiary level, preferably with a degree in Business Management or a commercially orientated subject (eg. MBA, Logistics etc)
- Minimum 3 years relevant experience.
- Previous experience gained with DHL in the Operations/Services environment is preferred, however it is possible that the role may suit a graduate trainee who has at least 1-2 years work experience.
- Excellent understanding of Supply Chain Management, including logistics practices, JIT, inventory control systems, ordering systems, information technology etc.
- Total dedication to and focus upon servicing and supporting both internal and external customers is absolutely essential.
- Computer literate (Excel, Word, Powerpoint,) with a good understanding of information systems needs relating to the courier/freight industry.
- A positive and contributory attitude and strong team player.
- Excellent communication in English (written and spoken) comprehension and communication are essential.
Send your CV to
resourcing.id@dhl.com
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