Job Vacancies at PT Acer Indonesia

Acer ranks as the world’s No. 4 branded PC vendor, designing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. Since spinning-off its manufacturing operation, Acer has focused on globally marketing its brand-name products: mobile and desktop PCs, servers and storage, LCD monitors and high-definition TVs, projectors, and handheld/navigational devices. Acer’s unique Channel Business Model is instrumental to the company’s continued success. The model encourages partners and suppliers to collaborate in a winning formula of supply-chain management, allowing Acer to provide customers with fresh technologies, competitive pricing, and quality service. Established in 1976, Acer Inc. employs 5,300 people supporting dealers and distributors in more than 100 countries.
Due to our rapid expansion, Acer Indonesia seeks for a potential people to join with us:

System Specialist

Responsibilities:

• Maintain, test, and monitor business applications, including coordinating the installation of computer programs and systems
• Analyze business process and gather potential business benefits
• Ensure that project deliverables meet users’ requirement and expectations
• Monitor the business benefit in order to realize process improvements
• Ensure that projects are implemented in accordance to standard methodology and follow the best practice
• Maintain business production system (applications, interfaces, workflow, alert, etc.) to support the availability and continuity of business operation
• Monitor the business production system performance to ensure user/customer satisfaction
• Follow up and resolve user request and issue from assignment to completion
• Provide business process consultancy to the business users in order to seek for better business solution
• Train users to work with computer systems and applications
• Maintain and document user profile/authorization with regard to IT business applications
• Perform necessary user account review with respect to employee mutation or resignation
• Ensure new application developed is compatible with the existing infrastructure
• Develop, document and revise system design procedures, test procedures, and quality standards
• Determine computer software or hardware needed to set up or alter system, also liaise with system administrator for verification.

Requirements:

• Bachelor degree (S1) in Information Management / Engineering / Science
• Minimum of two years related work experience
• Possess strong business process knowledge (CRM, ERP)
• Self-motivation and initiative, combined with an analytical mind and logical/firm judgment
• Good problem solving skills
• Strong understanding of available and emerging technologies is essential
• Skills in programming (.NET, Oracle, Progress, Lotus Notes) will be an advantage

Inside Sales Representative

Responsibilities:

• Responsible to identify and qualify IT and business opportunities
• Maintaining sales report and customer database periodically
• Help the sales team to prepare their quotation for the customers
• Work with sales and presales team to prepare the proposal
• Supporting the sales team to achieve target
• Maintain relationship with customer by handling complaints from them (pricing, delivery, and after sales complaints)
• Penetrate and maintain Small Medium Business (SMB) accounts, with close follow up to partners in order to meet target assigned.
• Drive partners in performing account management, including penetration, winning strategies, etc.
• Gather all the necessary project information (requirements, competitors, expected pricing, etc) in order to support the decision on making process.
• Give necessary support (pricing, competitive information, etc) to partners in order to close deals.

Requirements:

• Female
• Minimum Bachelor degree (S1), majoring in Engineering, Computer science, or Management
• Minimum 3 years experience in Sales in IT industry.

Supervisor - Acer Customer Service Centre (Ratu Plaza)

Responsibilities:

• Assist ACSC Manager in coordinating all operational activities in Ratu Plaza branch in order to ensure the achievement of SLA and CSI on the agreed level.
• Coordinate and monitor all operation plan in RP branch to be in line with SOP so as to achieve the agreed level of SLA and CSI.
• Assist Superior in facilitating complaint & compliance management in its branch in order to provide the proposed recommendation to superior for decision making process.
• Review weekly report from front desk & bench repair to ensure standard of CSI is achieved as well as SLA and accuracy of data.
• Monitor QC activity to avoid repetitive case in ACSC.

Requirements:

• Minimum Bachelor degree (S1) majoring in Electrical Engineering or IT
• Minimum 4 years working experience in handling Service Centre in IT / Electronic / Consumer Electronic, with at least 2 years working experience in Supervisory level

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
hrd@acer.co.id