Job Vacancy at Emerio Corporation

Emerio Corporation is a leading IT Consulting and Services company. We are a consolidation of the group companies GlobeSoft and R&D TeamWorks. Incorporated in 1997, headquartered in Singapore, we employ over 800 dedicated and highly skilled professionals across offices in Singapore, Malaysia, India, Indonesia, China, Thailand and UK. Our business is structured around six service offerings which are Managed Services, Consulting Services, Software Services, Professional Services, Network Services and BPO Services.

Our relationships with clients, mainly Fortune 500 companies have been long-term, reflecting our sustained levels of service excellence

Support - T1/T2 Team Members –Japanese Speaking

Mandatory Skills:

* Experience 2 to 3 years
* Must have either a diploma or degree in computer science or related discipline.
* Must have approximately 2-3 years of hands-on experience in the relevant technologies.
* Must have good communication & documentation skills, including command over English/Japanese Language.


Must have bilingual skills:

* English – fluent in Reading, Writing, Oral English
* Japanese – fluent in Reading, Oral Japanese, able to write

Responsibilities:

* To provide incident management support on server & network infrastructure for Japanese based environment. Service include the following modules:
* Backup Monitoring, Scheduling & Troubleshooting
* Server(Wintel & UX) Event Detection & Troubleshooting
* Network Monitoring & Troubleshooting
* Arrange CE for hardware repair
* Handle various service requests
* Handle various configuration requests
* Act as a translation channel for support team outside Japan who support servers located in Japan DC
* To provide reactive support for customers of the service.
* Handle incident calls from customers/other teams, about technical issues.
* Will need to be on standby as a replacement for engineer on sick/emergency leave

Please send your resumes to Vikram.Kumar@emeriocorp.com