Jetstar is one of the region’s fast growing value based airlines. Our mission is to deliver, all day every day low fares to enable more people, to travel more often to more places.
The Jetstar Group now flies over 2,000 weekly flights to over 50 destinations in the Asia Pacific region with airline operations including Jetstar Asia and Valuair in Singapore, Jetstar Australia and New Zealand and Jetstar Pacific in Vietnam.
Ground Operations ExecutiveResponsibilities:
• Monitor & review Customer Service Standards
• Plan and organise Customer Service programmes/workshop and awareness programmes.
• Prepare weekly/monthly statistics and management reports
• Investigate & reply letters of complaint from overseas stations.
• Prepare meetings to review compliments/complaints.
• Prepare and monitor budgets under cost centre
• Prepare Operational, Capital and Manpower budgets
• Any other duties as assigned by Senior Management
Requirements:
• Self motivating
• Ability to communicate clearly & effectively whilst working under pressure
• Ability to suggest timely operational decisions whilst maintaining a balanced focus on customer service standards and cost minimisation.
• Ability to be able to adopt a ‘think outside the box’ approach to operational problem solving when integrating with customer concerns when required.
• Ability to be able to identify with customer needs and resolve issues as required
• Strong understanding of all operational aspects of the airport environment
• Clear understanding of all relevant industry regulations & governing bodies i.e ICAO, IATA, OH & S, CAAS & Airport Authorities
• Ability to foster and develop a team spirit in achieving common goals and in keeping with the cultural identity of the airline
• Posses strong & effective negotiations skills
• A broad understanding of contract ground handling parameters and associated industry documentation
• Excellent communication skills, English a must, plus one or two other Asian languages
• Experience and comfort working within a dynamic and fast paced team environment.
• Ability to influence, negotiate and debate with others building positive working relationships.
• Flexible approach to problem solving including tolerance for ambiguity.
• Self-disciplined – able to work effectively independently and within a team.
• Sound business acumen with demonstrated ability to make a strong business contribution on process and results.
You are invited to send in your detailed resume stating your
• Current salary
• Expected salary
• Date of availability
We regret that only shortlisted candidates will be notified.
Jetstar Asia Airways Pte Ltd / Valuair Ltd
Singapore Changi Airport Terminal 1 P.O Box 115 Singapore 918144
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